Refund policy

RESIZING

It is the customers responsibility to have the correct sizing when order jewelry. Any jewelry that needs to be resized will have to be returned at the customers expense and be charged a $20 fee per item + Material cost. Please return to the following address.

Forge & Flora Co

PO Box 1177, Lincoln , MT, 59639, United States

 

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at forge.flora.co@gmail.com.

Please note that returns will need to be sent to the following address:
PO Box 1177, Lincoln , MT, 59639, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at forge.flora.co@gmail.com
Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item.

If an item breaks due to a workmanship issue, it will be handled on a case to case basis. Broken product due to normal wear and tear will be evaluated.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at forge.flora.co@gmail.com